Privacy Policy
Last updated: February 2026
Fabrica do Corte is committed to protecting the privacy of users of the website fabricadocorte.pt. This Privacy Policy explains how we collect, use and protect your personal data, in compliance with the General Data Protection Regulation (GDPR) and Portuguese Law No. 58/2019.
1. Data Controller
- Entity: Fabrica do Corte
- Address: Rua Horta de Bacelos, Lote 4, 2690-390 Santa Iria da Azoia
- Data protection email: info@fabricadocorte.pt
- Phone: +351 938 974 785
2. Personal Data Collected
2.1 Data provided by the user
| Data | Purpose | Required |
|---|---|---|
| Name | Identification and contact | Yes |
| Communication and sending quotes | Yes | |
| Phone | Contact (if provided) | No |
| Tax ID (NIF) | Invoicing | Only for orders |
| Company | Identification (if applicable) | No |
2.2 Data collected automatically
- Browsing data: pages visited, time spent, traffic source
- Technical data: IP address (anonymized), browser type, operating system
- Cookies: as described in our Cookie Policy
2.3 Uploaded files
When requesting a quote, you may upload technical files (DXF, DWG, PDF). These files are processed exclusively for quote preparation.
2.4 Virtual assistant (chat) data
Our virtual assistant processes:
- Messages you send during the conversation
- Data voluntarily provided in the chat (name, project, etc.)
Important note: Our virtual assistant uses artificial intelligence. Your messages are processed to provide relevant answers, but are NOT used to train AI models.
3. Purposes of Processing
| Purpose | Legal Basis |
|---|---|
| Responding to quote requests | Contract performance (Art. 6(1)(b)) |
| Sending the quote | Contract performance |
| Follow-up contact | Legitimate interest (Art. 6(1)(f)) |
| Invoicing | Legal obligation (Art. 6(1)(c)) |
| Browsing statistics | Consent (Art. 6(1)(a)) |
| Chat assistance | Contract performance / Legitimate interest |
4. Data Sharing
Your personal data may be shared with:
| Recipient | Purpose | Country |
|---|---|---|
| Google (Analytics) | Traffic analysis | USA (standard contractual clauses) |
| Vercel | Website hosting | Global (GDPR compliant) |
We do not sell or rent your personal data to third parties.
5. International Transfers
When your data is transferred outside the European Economic Area (namely to the USA through Google Analytics), we ensure adequate safeguards are in place, including:
- Standard contractual clauses approved by the European Commission
- Transfer impact assessments
6. Retention Period
| Data Category | Period | Justification |
|---|---|---|
| Quote data (no order) | 2 years | Legitimate commercial interest |
| Uploaded files (no order) | 30 days | Data minimization |
| Invoicing data | 10 years | Tax legal obligation |
| Browsing data (GA4) | 14 months | Statistical analysis |
| Chat messages | 6 months | Service improvement |
| Cookie consents | 12 months | Proof of compliance |
7. Your Rights
Under the GDPR, you have the following rights:
7.1 Right of Access
You can obtain confirmation of whether we process your data and request a copy of it.
7.2 Right to Rectification
You can request the correction of inaccurate or incomplete data.
7.3 Right to Erasure
You can request the deletion of your personal data, except when processing is necessary for compliance with a legal obligation or the exercise of rights in legal proceedings.
7.4 Right to Restriction of Processing
You can request the restriction of processing while verifying the accuracy of data or if you object to processing.
7.5 Right to Data Portability
You can receive your data in a structured, commonly used and machine-readable format.
7.6 Right to Object
You can object to processing based on legitimate interest, including direct marketing.
How to Exercise Your Rights
You can exercise your rights through:
- Email: info@fabricadocorte.pt
- Mail: Rua Horta de Bacelos, Lote 4, 2690-390 Santa Iria da Azoia
We will respond to your request within one month. Exercising these rights is free of charge.
8. Right to Complain
If you believe that the processing of your data violates the GDPR, you have the right to file a complaint with the supervisory authority:
CNPD - National Data Protection Commission
- Address: Av. D. Carlos I, 134, 1st floor, 1200-651 Lisbon
- Phone: (+351) 213 928 400
- Email: geral@cnpd.pt
- Website: https://www.cnpd.pt/
9. Security
We implement technical and organizational measures to protect your data, including:
- Encrypted communication (HTTPS/TLS)
- Restricted access controls
- Regular backups
10. Changes to This Policy
We may update this Privacy Policy periodically. The date of the last update will always be indicated at the top of the document. We recommend regularly checking this page.
11. Contact
For questions about this Privacy Policy or about the processing of your data:
- Email: info@fabricadocorte.pt
- Phone: +351 938 974 785
- Address: Rua Horta de Bacelos, Lote 4, 2690-390 Santa Iria da Azoia